quality performance
|
factual quality performance in
4th quarter 2010
|
projected quality performance in
2011
|
|
Percent of applications submitted to connect users’ terminal equipment to the local telephone network, which were granted for the normalized time
|
100%
|
90%
|
|
Number of claims submitted concerning unauthorized connections per one access line (the basic telephone set) for the period under report
|
0
|
0,2
|
|
Percent of claims submitted concerning damages of telecommunications network, which were allowed for the normalized time
|
100%
|
85%
|
|
Number of claims submitted concerning damages of telecommunications network per one access line (the basic telephone set) for the period under report
|
0,23
|
0,6
|
|
Percent of claims submitted concerning wrong bills
|
0%
|
1%
|
|
Percent of claims submitted concerning telephone service arrangement
|
0%
|
1%
|
|
Percent of claims submitted concerning technical telephone service aspects
|
0%
|
1%
|
